We'll make it right. What does that mean? We expect our gear to be used hard. For some folks, that means it will last a lifetime. For some folks, that means 3 - 4 years in the jungle. If a product fails due to workmanship, we'll repair or replace it. If a product fails due to normal wear and tear, we'll cost out the repair and give you some options. In a lot of cases, the most sensible solution is a decent credit towards the purchase of a new item. This is because zipper failure is the most common wear and tear issue even with the YKK #10 zippers we mostly use and the labor to replace a zipper can quickly outpace the value of the item. Regardless, start your warranty inquiry by emailing info@hillpeoplegear.com with a description and (if possible) some pictures of the problem. We'll make it right.

If you get one of our products from us and it just won't fit the bill, we'll refund the entire purchase price as long as the product is in original new condition. All you need to do is send it back to us with the form below filled out and we'll handle it. Please allow 5-7 business days for us to process your return once we've received the package.

picture_as_pdf Return / Exchange Form